Product Return

Please read the below EASEHOLD return policy to get the full details on our EASEHOLD return and refund policy.

If you have any question on this policy, please contact our support team at support@easehold.com, or give us a call at 86-0755-28286082 (9 am – 5 pm, EST, Weekday).

Return and Refund Policy

EASEHOLD is a customer-centric company and we always put our customers’ satisfactions in No.1 priority. If you are not satisfied with NEW EASEHOLD products, you can request a full refund or exchange within 30 days from the date of delivery.

Please note that the 30-day money back guarantee is only for new EASEHOLD products.

Beyond the end of the 30 days, EASEHOLD is NOT responsible for any refund or replacement. Beyond the end of the 30 days, refund or replacement is not available.

We EASEHOLD tech technicians will provide lifetime tech support service for every EASEHOLD customer.

Products purchased from other channels except EASEHOLD official online store are subject to the specific policies of each platform. EASEHOLD is not responsible for other third-party platforms or resellers or distributors’ refund and return.

Important Note: Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. EASEHOLD is not responsible for any duty or any charge. EASEHOLD will send an email to customers upon the products are shipped out.

1. Return Policy

If EASEHOLD products don’t meet your requirements, you can return the products for a full refund within 30 days. You are responsible for the shipping costs.

EASEHOLD is not responsible for any shipping fee if you want to return the products that are in good quality.

Unwanted New EASEHOLD Products
Items Responsibility of Freight
Refund Exchange Return to EASEHOLD EASEHOLD to Customer
Within 30 Days Yes Yes Customers EASEHOLD

Customers cannot request a refund or exchange of any free gift shipped from EASEHOLD.

Return Products for Refund Within 30 Days

To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:

1. The products of refund must be packed in the original manufacturer packaging and shipped securely.
2. The products are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, etc.
3. The products are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.

Returns may be rejected if items do not meet the above requirements.

Once the returned items are delivered successfully to EASEHOLD’s warehouse for inspection, and EASEHOLD staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.

Returnable Items

1. The item you have received is inconsistent with the item you ordered.
2. The item you have received is defective.
3. The item you have received is DOA (dead on arrival).
4. Non-satisfied items

If your EASEHOLD products become defective and if the products are within EASEHOLD’s limited warranty and within the warranty period, replacement or refund is NOT available.

If the products are manmade or non-manmade defective (except the DOA), replacement or refund is NOT available.

How to Return the Products

Step 1. Please send your return requirements to our EASEHOLD Help Center via email support@easehold.com.
Step 2. Pack & ship the product(s) to the assigned address provided by our support team. Make sure you have packed the products, accessories and other items.

After our support team have inspected the products, and confirmed your RMA, we will arrange the refund or replacement within 3 working days.

Shipping in Return Process

For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. EASEHOLD is NOT reliable for any loss or damage to the returned products during the shipping or transition.

If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.

If the returned products are tested and found to be non-defective or not covered by the EASEHOLD limited warranty by our technicians, you should be liable for arranging the shipment for the returned products from EASEHOLD to your location/address.

EASEHOLD is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:

  • Returning products for any reason other than a proven defect on the products confirmed by our EASEHOLD technician
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning defective items in international shipping. (EASEHOLD is ONLY responsible for the domestic shipping fees if you return the defective products. We are not liable for any shipping cost when the detective products are shipped internationally, such as from Canada to US.)
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

2. Return Policy for Products from Any Third Party

If you purchased the EASEHOLD products from third-party stores or vendors, and the products don’t meet your expectations, please contact the third-party stores or vendor directly for the return and refund policy.

All of the return and refund policy related to EASEHOLD products purchased from any third-party vendor or store is subject to the return and refund policy of the specific third-party store or vendor.

3. Exchange or Upgrade Policy

EASEHOLD will NOT exchange any returned products with different types or models, unless the returned products meet the below requirements:

1. The returned products are found to be defective (DOA) and non-repairable with the confirmation of EASEHOLD technicians.
2. Products with the same models are out of stock.

If the returned products meet the described requirements, EASEHOLD will offer, at its sole discretion, a variety of options for substitution or an upgrade product.

Important Note: For the new exchange products, you cannot request another substitution unless they are defective (DOA).